Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (518) 381-1957 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Repair Center Banner

Marcella’s Service Center Hours

Monday - Friday 9:00 a.m. to 5:00 p.m.

Phone: 518-381-1666

Welcome to Marcella’s Service Center

Marcella’s Service Center is here for you. Our dedicated team of experienced service technicians possess the knowledge and technology to assist with most all your appliance repair needs, including both in and out-of-warranty appliances.

Marcella's will service within an approximate 50 mile radius of our Schenectady location (560 Broadway, Schenectady, NY 12305).

If you are seeking repair service for an appliance, have questions or need information, contact Marcella’s by completing our Service Request Form below or by calling 518-381-1666.

If you are seeking service on the following brands, please call the manufacturer first per their guidelines. Thank you.

Marcella’s customers with a New Leaf Service Contract must contact New Leaf directly at 877-634-0964 or to arrange for service. The repair department is unable to schedule without a dispatch from New Leaf.

Manufacturer's Warranty Information: Your new appliance generally comes with a 1-Year Manufacturer’s Warranty. This means the manufacturer will provide service, free of charge, during the first year of ownership for issues directly related to the primary function of the appliance. All warranty repair coverage is determined by the manufacturer. Please refer to your owner’s manual for a full description of what is covered by your specific product warranty.

Appliances Cosmetic Warranty: All cosmetic issues are time sensitive with the manufacturer. Please be sure to fully inspect your item within 72 hours of possession. Even if not being installed for months. This will ensure coverage for any imperfections. Refer to your owner's manual for the exact cosmetic policy of your item.


Manufacturer Warranty:

  • 1) Call manufacturer to discuss issues.
  • 2) Receive Service/Repair Authorization from Manufacturer (ARO#)
  • 3) Manufacturer will assign you to an authorized service provider. Most commonly Marcella’s but could vary depending upon availability.

If Authorization is NOT given, see "Third Party" below:

Extended Third-Party Warranty:

  • 1) If Manufacturer will not cover service, and you've purchased an extended warranty, please call your Warranty Company to discuss issues for Service/Repair Authorization.
  • 2) Warranty Company will contact Marcella’s Service with their Authorization.
  • 3) Warranty Company will contact an authorized provider for you. Marcella’s but varies depending upon availability.

Call the Manufacturer's Service Line for dispatch of a covered repair.

If you are currently out of warranty, you may call us to schedule an appointment for your home appliances. Call Marcella’s Service Center at 518-381-1666.

Marcella’s Service Fees:

Please call 518-381-1666 for rates.

Any calls deemed NOT Manufacturer Defects are charged at full rate to the customer. If you have a warranty and are questioning the coverage, please call the manufacturer or warranty company first to determine coverage.

Troubleshooting - Click the links for some helpful tips on these common appliance issues:

Marcella’s Service Center Hours

Monday - Friday 9:00 a.m. to 5:00 p.m.

Phone: 518-381-1666

Marcella's Repair Center

Today's Hours: Closed
560 Broadway
Schenectady, NY 12305

Get Directions


(518) 381-1666


Warehouse Pick-Up Hours

Thank you. Your message has been sent!

Service Request

For Service Requests please call 518-381-1666 Monday - Friday from 9am-5p or fill out the Service Request Form below. All service requests will be processed in a timely manner in the order received. We thank you for your patience.