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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (518) 381-1957 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Welcome to Marcella’s Service Center

At Marcella’s Service Center, our goal is to provide expert appliance repair that keeps your home running smoothly for years to come. As a self-servicing dealer, we provide in-warranty and out-of-warranty repairs for the appliances we sell, ensuring our customers receive reliable and knowledgeable service.

With skilled technicians and advanced tools, we’re equipped to handle a wide range of appliance repairs. We’ve built our reputation on dependable service and customer satisfaction, and we’re here to help whenever you need us.

To speak with our repair team or schedule a repair, complete our Service Request Form below or call us at (518) 381-1666.

✅ Manufacturer’s Warranty

  • Covers service and repairs for primary function issues at no cost during the first year.
  • Warranty coverage and length are determined by the manufacturer.
  • Refer to the owner’s manual for full details.

✅ Appliance Cosmetic Warranty

  • Cosmetic issues must be reported within 72 hours of receiving the appliance.
  • Inspect the appliance upon arrival, even if installation is delayed.

✅ New Leaf Service Contracts

  • Customers must contact New Leaf before scheduling service with us.
  • Contact New Leaf: (877) 634-0964 or www.newleafsc.net/portal.
  • Our repair department cannot schedule services until New Leaf is contacted.

✅ Manufacturer Direct Warranty Contact Information: For the following brands, call the manufacturer directly:

✅ Extended Third-Party Warranty Repairs

  • If your warranty was purchased through a third party (not Marcella’s), contact your warranty provider before scheduling service.

✅ Out-of-Warranty Repairs

  • If your appliance is out of warranty, contact Marcella’s Service Center to schedule an appointment.
    (518) 381-1666

✅ Repair Services & Pricing

  • Out-of-Warranty Repairs: Standard service rates apply. Contact us for details.
  • Warranty Repairs: Confirm coverage with the manufacturer or extended warranty provider.
  • Non-Manufacturer Defects: Calls deemed not to be manufacturer defects are billed at full rate to the customer.

✅ Full Terms and Conditions

✅ Troubleshooting - Click the links below for helpful tips on addressing common appliance issues:

Refrigeration

Cooking

Laundry

Dishwashers

Miscellaneous

Marcella’s Service Center
560 Broadway
Schenectady, NY 12305
(518) 381-1666

Marcella's Repair Center

Today's Hours: 9:00 AM - 5:00 PM
560 Broadway
Schenectady, NY 12305

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Phone

(518) 381-1666

Hours

Warehouse Pick-Up Hours

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Service Request

For Service Requests please call 518-381-1666 Monday - Friday from 9am-5p or fill out the Service Request Form below. All service requests will be processed in a timely manner in the order received. We thank you for your patience.