Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (518) 381-1957 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

ESSENTIAL NYS BUSINESS ~ WE ARE OPEN TO SERVE YOU!

ESSENTIAL NYS BUSINESS
WE ARE OPEN TO SERVE YOU.

At Marcella's we always maintain a high level of cleanliness for our stores, and we are increasing our attention to these details as a result of the COVID-19/Coronavirus and following guidelines of the CDC. The health and safety of both our employees and customers is of great importance to us.

Serving our local community has always been our top priority. As a result, we have temporarily adjusted our store hours. As an Essential New York State Business, customers may shop Marcella's In-store following proper safety and social distance guidelines, over the phone or online.

Temporary store hours:
Schenectady Showroom: Monday – Friday 9am – 6pm, Saturday 9am - 5pm and Sunday 12pm-4pm.
Clifton Park Showroom: Monday – Wednesday, Friday 10am-6pm, Thursday Closed, Saturday 10am – 5p, Sunday Closed
Clearance Center (810 Crane Street, Schenectady): Closed until further notice. Call 518-381-1957 for appointment only at this time.

There are multiple ways to shop with us if you are in need of an appliance.

1. Over the Phone:

Call us at (518) 381-1957 (Schenectady Store) or (518) 952-7700 (Clifton Park) and our sales team will gladly work with you to place an order over the phone and answer any of your questions.

2. Online:

Browse our huge selection of products and place an order online at www.marcellasappliance.com.

We're happy to help connect you with the right products. As you browse our website, please do not hesitate to reach out to us. We'd love to work with you to answer any questions you may have and provide our expertise.

3. In Store:

Marcella's is open and happy to serve you. If you are not feeling well or have been exposed to someone that has tested positive for COVID-19 recently we ask that you stay home at this time until you have successfully quarantined for two weeks. Our staff has been instructed to stay home if they are feeling ill and we ask that you do the same to keep everyone safe.

You can be confident we are taking the necessary steps to keep you safe.

  • We are following the safety recommendations from the U.S. Centers for Disease Control and Prevention with extra cleaning measures inside our store. This includes additional professional sanitizing of all high-traffic surfaces such as knobs, countertops, appliances, and restrooms. We also have hand sanitizer located throughout the store as it is available.
  • If shopping in store we require customers to practice proper social distancing guidelines (6 feet) and wear face masks. Our employees are following these guidelines as well.

For Customers wanting to schedule In-Home Delivery or Appliance Repairs, please take a moment to review these questions and see our Delivery and Repair policies at the bottom of the page:

  1. Has anyone in the house been diagnosed with COVID-19 or common COVID-19 symptoms, such as fever and dry cough or other respiratory issues?
  2. Has anyone in the house come in contact with someone diagnosed with COVID-19, or someone quarantined for suspected COVID-19, over the past 14 days?
  3. Has anyone in the home traveled by commercial air or mass transit (e.g. national/regional rail or long-distance bus service) in the past 14 days?

If you have answered "yes" to any of these questions, we will follow up with you to reschedule after 14 days have passed. At that time, consumers will follow the same process for scheduling their delivery or repair including answering the three screening questions.


Delivery:

Our delivery team is taking the necessary sanitizing steps during and after each delivery. They are also asked to stay home if they are feeling unwell.

Your health and well being is important to us and we want you to know that not only will your products be delivered with care, but our delivery team will deliver them with the health of you and your family in mind.

During this time, we'd like to respect how you'd like to interact with your delivery team. Please let us know if you'd like to have your items delivered:

  • Boxed and left in the driveway
  • Unboxed and left in the driveway
  • Brought Inside and Installed

Service/Repair:

Our Repair Technicians are taking every precaution in maintaining cleanliness and safety for both our customers and themselves. Before arriving to your home to service your appliances, we will contact you to make sure everyone is feeling well and to answer any questions.

For customers scheduled for appliance repair service, please let us know if anyone in your household is not feeling well or quarantined to help us keep our repair technicians and customers safe and we can reschedule your service call.

Thank you for your loyalty. Stay safe and take care of yourself and each other.